Airstream Customer Support
Lack of cell coverage
Check cellular coverage with online tools- we suggest Open Signal https://www.opensignal.com the APP is free for your smartphone and has proven to be very accurate. Remember- not all cellular carriers are in every location. Your router & antenna will try to connect to your chosen cellular company automatically. This is a great tool for planning for future camping when Internet is important.
Here is a blog describing how to use Open Signal https://rvmobileconnect.com/open-signal-maximize-your-cellular-internet/
Data Plan/SIM card issue
Our experience has taught us that most problems (not related to coverage) are with the data plan or the SIM card. If you’re experiencing a problem with our recommended data plan, contact Wireless Solutions. They can assist you to make sure everything looks good from their perspective and can also “refresh” your connection. https://wirelesssolutionsllc.com/support/ or email them tickets@wirelesssolutionsllc.com They will need your contact information. If you prefer, here is their phone number: (540) 870-1955
Equipment
Both your Cradlepoint router and your antenna are designed for rugged environments. Before you contact SimpleCom for support, here are a few things to review:
- Are the lights (LEDs) illuminated? If not, check your power source (120VAC or 12VDC) or fuses/breakers first.
- Please note which lights are on. Here’s what they mean: https://customer.cradlepoint.com/s/article/What-Do-The-Lights-On-My-Cradlepoint-Mean
- You can safely power reset the router if you choose. Unplug the square power-lock connector for 30 seconds and then plug back in.
- Still won’t connect? Contact SimpleCom Support desk at emal: Support@SimpleCom.pro or call: 704-839-2468